Thank you for choosing The Promotions Hub for your service needs. We value your business and strive to deliver exceptional services tailored to meet your requirements. This Refund Policy outlines the terms and conditions under which refunds may or may not be granted for the services provided by our company.
General Refund Policy
No Refunds for Ongoing Projects:
Once work on a project has commenced, no refunds will be issued. This policy is in place to account for the time, effort, and resources already allocated to the project.
Refund Eligibility:
Refund requests will only be considered if made within 48 hours of payment and before the commencement of the project.
After the 48-hour window or once work has started, refunds will not be issued under any circumstances.
Customized Services:
For customers opting for our customized services, we will deliver the services as per the agreed-upon terms and conditions outlined in our service agreement.
Due to the bespoke nature of these services, no refunds will be granted once the customization process has begun.
Exceptions to Refund Policy
Force Majeure:
In the event of unforeseen circumstances beyond our control (e.g., natural disasters, government actions, etc.), refunds may be considered at our sole discretion.
Service Agreement Breach:
If our company fails to deliver the agreed-upon services as per the terms and conditions of the signed service agreement, a partial or full refund may be issued after an internal review and at our sole discretion.
Refund Request Process
Submission of Refund Request:
All refund requests must be submitted in writing via email to Support@thepromotionshub.com.
The request must include the following details:
- Full name of the customer
- Service details
- Payment reference number
- Reason for the refund request
Review and Resolution:
Refund requests will be reviewed within 7 business days of submission.
Customers will be notified of the outcome via email.
Important Notes
Refunds will only be processed to the original payment method used at the time of purchase.
Processing fees or administrative charges, if any, are non-refundable.
This Refund Policy is subject to change at the sole discretion of The Promotions Hub. Customers will be notified of any updates through our website or official communication channels.
Acknowledgment
By engaging our services and making payment, you acknowledge and agree to the terms and conditions outlined in this Refund Policy. For further inquiries, please contact us at Support@thepromotionshub.com.
Thank you for your understanding and cooperation.
The Promotions Hub